Please note the following:
For Westbay Apartment
Arrivals and Departures
Your apartment will be ready for you by 3pm and the property must be vacated not later than 10am on your day of departure.
Those wishing to arrive or depart outside above hours must notify us in advance. Earlier arrival and later departure ONLY by prior arrangement please.
Cleaning
A full end of stay cleaning service is not included in the rental price and your house should be left clean and tidy on departure, refuse removed and beds stripped.
We reserve the right to charge an extra service charge if this is not found to be the case.
Insurance
We are not responsible for any deaths, injuries, illness or loss or damage to property including motor vehicles, boats, trailers, or to that of any guest, however caused.
Damages
All damage and losses will be charged in full - please notify us immediately.
Complaints
Whilst every effort is made to ensure that our apartment is clean, tidy and properly supplied to welcome our guests, upon arrival, any defects or shortages observed should be reported to us at the earliest opportunity. Equally if any problems arise during your stay please tell us as soon as possible.
Cancellation
We will make every effort to re-let a cancelled booking and to reimburse you less administrative costs. However, if we are unable to re-let the accommodation the following conditions will apply:-
More than 8 weeks before booking commences, your deposit will be forfeited.
More than 4 weeks before booking commences, 50% of total charge will be refunded.
We are unable to make any refund for any other cancellations.
Westbay Apartment is equipped to a high standard and prices include:-
Electricity.
All linen and towels (beds are made up ready for your arrival).
Free parking in designated bay.
For Lochvoil House
Arrivals and Departures
All guests must vacate their rooms by 10.30am unless by prior arrangement.
Arrival are after 2pm.
Insurance
We are not responsible for any deaths, injuries, illness or loss or damage to property including motor vehicles, boats, trailers, or to that of any guest, however caused.
Damages
All damage and losses will be charged in full - please notify us immediately.
Occupancy
The maximum occupancy for your property is indicated in our price list and this should not be exceeded - except by prior arrangement and agreement on an extra charge.
